Euler Hermes: People-Centric above all else

Euler Hermes, part of the Allianz Group, is the global leader in the credit insurance market. The company was founded over 100 years ago and possesses an unparalleled wealth of business intelligence. Euler Hermes is investing in its people and their knowledge of companies around the world. Serhat Kakçi explains why ‘People-Centric’ is the number one priority at Euler Hermes.


‘An essential component of Work Well is our stress awareness training, which we developed in collaboration with soft-skill provider Schouten Global.’

Stress Awareness.
‘We created the stress awareness training program together with Schouten Global to achieve a better work-life balance for those who participated. We chose to launch the pilot program for this training in Russia. Traditionally, it is considered unusual to talk about stress in Russian culture. Despite that, the program was very well-received, and the response was so positive that we immediately decided to roll the training out in all our other countries. The program has received an overall rating of 8.8. Some parts of it have even scored above a 9’, says Kakçi. ‘I focus on making strategic choices and know that I can leave the operational side to my local colleagues and the expertise of Schouten Global.

It’s been a big success so far. We’re receiving very positive responses, and people are really enjoying taking part in the program. We’re raising awareness about vitality and stress and helping people to develop in areas beyond their job-related skills. Euler Hermes offers virtually the same program in all countries in which it operates. However, the trainer is free to include additional topics to adjust to the context of the national culture or topics related to a specific office.The local HR staff is always directly involved in the program and sometimes suggests additional topics.

Other Work Well initiatives.
‘In addition to the stress awareness training, we have more initiatives that are part of the Work Well Framework. For example, we offer all our people (>45+ years) the option to perform Physical Health Checks, including a complete check-up of their biometrics, blood values, blood pressure, vascular system, physical fitness and neurological system.

We also give our people in some countries the option of doing a so called ‘Pulse Check’. This pulse check is an ‘Employee Satisfaction Measurement’ tool where we can track the level of happiness of our people. We find it very important to analyse the happiness of our people so we can develop activities to increase the happiness level.

Not to forget, the launch of the Employee Assistance Programme (EAP). The EAP offers our people support outside work when dealing with issues that are impacting the workplace and/or the personal life (e.g. responsibilities at work, family issues, developing resilience, financial planning, legal concerns) of our people. The service is completely confidential. The results are never shared with the organisation. There’s also an e-coaching version of this service.’

Mobility and Career Development.
In addition to our heavy investments in our people’s development and well-being,we also find it extremely important for our people to remain fit for work in the long term, as well as having a wide range of employability. Within our region, we’re investing in our employees’ mobility.

We are actively promoting this topic as Northern-Europe is a complex region. There are many small countries with cultural and operational differences. By taking a structural approach, we’re able to achieve greater consistency throughout the region. Mobility is part of our Career Development Campaign (CDC) at Euler Hermes, which is providing our employees the opportunity to remain international mobile. Think about performing diverse roles (cross-functional), but also to work in various countries (cross-geographic). As a result of our investment, 48% of all job vacancies at Euler Hermes Northern-Europe were filled internally in 2018.’

‘All HR-related projects and initiatives that we start for our employees are part of our ‘People-Centric’ approach. This approach hasresulted in outstanding retention statistics. The number of employees that leave our organisation is historically low.’

We are proud!
‘For us, these statistics prove that investing in our people, devoting attention to a positive working environment and creating the right work-life balance make Euler Hermes Northern-Europe a strong, attractive employer’, explains Kakçi.

‘This is also being enforced by the results of the Allianz Engagement Survey (AES), in which we are scoring higher year after year. We’re incredibly proud of this.’

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