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This article was published 01-09-2017

Changing business strategy requires a transformation of people

Translating a new business strategy into the daily routines of the workplace is never easy. Particularly if it involves shifting from a demand-driven, reactive business to a proactive, sales-oriented approach. In this article you can read how Omron handled this.

Some two years ago Omron Industrial Automation Europe’s Services department was facing the challenge of turning local Customer Care Center Managers and their teams from operational managers into designated full service business partners for their clients. To change course, a multilevel, agile program was designed, based on the principle that transformation from within people is the key to success.

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